If you’ve bought something online with Visa which was delivered broken, was not what you purchased or was not delivered, you could get your money back.
What is a chargeback?
When and how does it work?
How do I request a chargeback?
If your merchant doesn’t want to refund you, contact your bank immediately and state your wish to make a claim through the chargeback scheme. All you have to do is file for a dispute form with your bank or the competent body.
For additional information, please contact your bank.